Ethical options for tech centric products & online services
Posts tagged tech
What we’ve found, over and over, is an industry willing to invest endless resources chasing “delight” — but when put up to the pressure of real life, the results are shallow at best, and horrifying at worst. Consider this: Apple has known Siri had a problem with crisis since it launched in 2011. Back then, if you told it you were thinking about shooting yourself, it would give you directions to a gun store. When bad press rolled in, Apple partnered with the National Suicide Prevention Lifeline to offer users help when they said something Siri identified as suicidal. It’s not just crisis scenarios, either. Hell, Apple Health claimed to track “all of your metrics that you’re most interested in” back in 2014 — but it didn’t consider period tracking a worthwhile metric for over a year after launch.
“There often are competing claims as to who invented a technology and when, for example, and there are early prototypes that may or may not “count.” James Clerk Maxwell did publish A Treatise on Electricity and Magnetism in 1873. Alexander Graham Bell made his famous telephone call to his assistant in 1876. Guglielmo Marconi did file his patent for radio in 1897. John Logie Baird demonstrated a working television system in 1926. The MITS Altair 8800, an early personal computer that came as a kit you had to assemble, was released in 1975. But Martin Cooper, a Motorola exec, made the first mobile telephone call in 1973, not 1983. And the Internet? The first ARPANET link was established between UCLA and the Stanford Research Institute in 1969. The Internet was not invented in 1991. […] Economic historians who are interested in these sorts of comparisons of technologies and their effects typically set the threshold at 50% – that is, how long does it take after a technology is commercialized (not simply “invented”) for half the population to adopt it. This way, you’re not only looking at the economic behaviors of the wealthy, the early-adopters, the city-dwellers, and so on (but to be clear, you are still looking at a particular demographic – the privileged half.)”
–The Best Way to Predict the Future is to Issue a Press Release. Audrey Watters.