Story Thought and System Thought
Many disputes reflect differences in how people think as much as in what they think about a particular issue. We can’t always persuade one another simply by expressing our positions, introducing information, and counting “pros” and “cons.” Instead, our disagreements often start upstream, so to speak, as we and others diverge in which modes of thinking we consider legitimate. Frameworks for understanding these modes can help us to translate between them, the “story thought” vs. “system thought” framework.
via https://medium.com/quora-design/story-thought-and-system-thought–188dce7a87e6