Dear Tech, You Suck at Delight
What we’ve found, over and over, is an industry willing to invest endless resources chasing “delight” — but when put up to the pressure of real life, the results are shallow at best, and horrifying at worst. Consider this: Apple has known Siri had a problem with crisis since it launched in 2011. Back then, if you told it you were thinking about shooting yourself, it would give you directions to a gun store. When bad press rolled in, Apple partnered with the National Suicide Prevention Lifeline to offer users help when they said something Siri identified as suicidal. It’s not just crisis scenarios, either. Hell, Apple Health claimed to track “all of your metrics that you’re most interested in” back in 2014 — but it didn’t consider period tracking a worthwhile metric for over a year after launch.
via https://medium.com/@sara_ann_marie/dear-tech-you-suck-at-delight–86382d101575