Posts tagged deep acting

Deep acting, according to research, allows a worker to perform emotional labor with reduced emotional dissonance. Studies on administrative assistants and hotel service providers cite lower levels of stress, exhaustion, and cynicism in those who use the technique. While surface acting has been associated with job burnout and depression, those who practice deep acting tend to feel a greater sense of personal accomplishment at work.

But while this and other recommendations to try mindfulness practice, meditation, and exercise may help laborers better manage problem customers and stressful jobs, they squarely place the responsibility of dealing with the rigors of emotional labor on the “victim.” Customers are never told to take ownership for the way they treat those serving them, or encouraged to practice their emotional intelligence when interacting with service representatives. As Laurie Penny writes about turning the ideology of self-care into a politicized anecdote to systemic issues: “Essentially, if we are sick, sad, and exhausted, the problem isn’t one of economics. There is no structural imbalance, according to this view — there is only maladaptation, requiring an individual response.”

We can’t, however, shelve the unintended consequences of entirely replacing human service professionals with machines. Specifically, since the professional service industry is mostly comprised of women and, for some paid out on an hourly basis, those with less education. Assuming such work becomes automated in the future, these people may not have to perform the emotional labor associated with their previous professions — but they could find themselves out of a job. If robots begin to replace occupations for specific demographics, this will quickly become a political issue, even if we can get the technology right.

via https://howwegettonext.com/let-robots-handle-your-emotional-burnout-at-work-e09babbe81e8