in this effort to ‘simplify’ these routines by making the office paperless, Zuboff found that the implementation of computers…

“in this effort to ‘simplify’ these routines by making the office paperless, Zuboff found that the implementation of computers wound up eradicating the basis of the clerks’ situated knowledge. Suddenly, making changes to a client’s account meant simply inputting data in an order that was constrained by the computer itself. Work became a process of filling in blanks; there was no longer anywhere for the clerks to experience decision-making in their jobs. What Zuboff observed was that as intellectual engagement with the work went down, the necessity of concentration and attention went up. What the computer did was make the work so routine, so boring, so mindless, clerical workers had to physically exert themselves to be able to focus on what they were even doing. This transition, from work being about the application of knowledge to work being about the application of attention, turned out to have profound physical and psychological impact on the clerical workers themselves.”

– Laine Nooney,How the Personal Computer Broke the Human Body | VICE